Privacy Notice

Last update: 12 January 2022

This privacy notice tells you what to expect when Simunix collects personal information from the website

Use of cookies by

About cookies

Cookies are information packets sent by web servers to web browsers, and stored by the web browsers.

The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.

There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

Cookies on our website uses the following cookies on this website, for the following purposes:


Stores the referring URL when the User purchases credits, so we know where to return them to when they are finished.

Google cookies uses Google Analytics to analyse the use of information about website use by means of cookies, which are stored on Users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google's privacy policy is available at:

Refusing cookies

  • Most browsers allow you to refuse to accept cookies.
  • In Internet Explorer, you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector.
  • In Firefox, you can adjust your cookies settings by clicking "Tools", "Options" and "Privacy".
  • Blocking cookies will have a negative impact upon the usability of

Contact via social media

We do not use any third party providers to manage our social media interactions. Any direct messages received will be bound by the Privacy Notices of the relevant social media sites and stored in line with the policies outlined in those notices.

Contact via email

We use Transport Layer Security (TLS) to encrypt and protect email traffic. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software.

Individuals who register on

By submitting registration information you permit Simunix to contact you by email from time to time with information relating to this service, and our associated services; Orbis and This continued contact is required to allow us to manage your account effectively, and to inform you of any new features that have been added to our services.

Any communication from Simunix to the Customer will include an opt-out or unsubscribe link that will remove the user from or contact list. The Customer can also opt out of marketing or delete their account on the account management page under 'Privacy settings'.

Simunix does not share your personal data with third parties or data processors.

Your personal data.

Personal data is held in a secure and encrypted format using the latest protocols and procedures. We check for account activity on a quarterly basis and we will delete any account details, including all personal data, if an account has not been active for a period of 3 years.

Security resides on dedicated servers within a secure server centre located in the UK. We implement security protocols, in order to satisfy the security requirements of:-

  • Our clients
  • Our suppliers, whose data we host.
  • Our partners, such as credit card processors.

Server Security

Our service lives on dedicated servers, currently located in a secure hosting facility in Oldham (see and in London.

The servers reside behind a firewall, which only allows port 80 and 443 access to the web server part – all other IP traffic is limited to our office IP.

The servers use RAIDed SSDs. The data is not "in the cloud".

No physical access is permitted to those servers, not even by ourselves.

They are fully protected against malware or viruses, and fully patched with software updates.

Secure Connections (https)

Our service is browser-based, so we recognise the critical importance of the secure (https) connection between our client’s agents and our servers. Our Https strength is highly rated (see our SSL Labs Test), securing the client’s confidential data. We currently permit TLS 1.0-1.2; TLS 1.1 will be disabled in Q2 2018. The key exchange is 2048 bits; the data exchange is normally 256 bits (128 bits to be disabled in Q3 2018). Forward secrecy supported. SSL3 and earlier protocols not permitted.

We are 'A' rated on the SSL Labs test.
As part of the https strength, we no longer allow the use secure of our service from older browsers (Internet Explorer 8 or older, or Internet Explorer on Windows XP) which are technically unable to create the highly secure connection that we now require. In Q2 2018, clients using Internet Explorer 9 will also be unable to access our websites via Https, after we cease to permit secure connections under the TLS 1.0 protocol.

Your rights

Under the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT, you have rights as an individual which you can exercise in relation to the information we hold about you.

Removal of your personal data

If you would like your personal data removed from our services please complete the record removal request form.

Please note that we are NOT able to process requests received through third parties. If you send a removal request via a third party website then we will ask you to complete the record removal request form as we need certain information from you to ensure that we are removing the records of the correct person. We recommend that you carefully check the credentials of any third party which offers to assist you in a removal request in order to ensure that they are legitimate and can provide the service advertised.

Please note that as the data we use is from publicly available databases you may also wish to contact the organisations who hold such data (e.g. British Telecom, your local council, Companies House) to request that your records are also removed from their database.

Access to personal information

Simunix tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT. If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

To make a request to Simunix for any personal information we may hold you need to submit the request via our contact form.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

To reiterate, Simunix only hold personal data to service our customers effectively. We do not share this information with 3rd parties.

Privacy Notice Updates

We may change this Privacy Statement from time to time as we add new features to our products. The 'last update' date will always be present at the top of this page. Any changes will become effective upon our posting of the revised Privacy Notice on our website.